Access | JORVIK Viking Centre

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Accessibility

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Accessibility

At JORVIK Viking Centre we want to make sure that we deliver a welcoming and enjoyable environment for all visitors. We are proud to have won the 2020 Visit York Award for Accessible and Inclusive Tourism.

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Please find below information, resources and facilities for visitors with disabilities or additional access needs.

Covid-19 – extra information for visitors with additional needs

  • Please be aware that currently all visitors must pre-book their visit online or by calling 01904 615505 (bear in mind that our phones are currently exceptionally busy).
  • The JORVIK experience has been adapted to achieve social distancing. This means that our Access Guide and Visual Story isn’t currently fully accurate. We are working hard to update these as soon as we can. In the meantime, you can find a brief description of the new JORVIK experience on our social distancing and safety page.
  • All the information on this page is up to date.
  • We are pleased to offer free entry for carers, alongside any full-paying visitor; also for Max Card holders. Click here to find out how to redeem these offers when booking online.
  • We are hoping to offer exclusive time slots for visitors with additional needs – watch this space!

You can also book additional assistance for your visit, available from 3pm onwards. We will provide a member of staff to accompany you around the centre to help familiarise you with the surroundings and introduce you to each area. We hope this additional assistance, at what is usually a quieter time in the attraction, will help you enjoy your visit. To book this assistance please email jorvik@yorkat.co.uk in advance of your visit.

Access Information for Wheelchair and Mobility Scooter Users

Wheelchair and mobility scooter users must pre-book via phone (01904 615505) or email (jorvik@yorkat.co.uk) to ensure their visit at their designated time. 

Please note, we are unable to offer online bookings for Wheelchair and mobility scooter users at this time. Our phone and email lines are currently exceptionally busy so thank you for your patience.

As most of the attraction is underground, wheelchair access to the JORVIK Viking Centre is restricted to one wheelchair user in the building at any one time.

Your visit also allows use of our manual wheelchair if required.

Our Admissions area is a flat smooth surface with a lower desk area to the right as you enter. There is a lift that will take you to the start of your visit.

Our ride consists of moving capsules that transport visitors around to enjoy the sight, sounds and smells. One of the capsules is fitted with a modified space for wheelchair users to enjoy the ride without having to leave your wheelchair. Once you are inside the attraction, a member of our Technical team will come and talk to you about experiencing the ride and will escort you to the boarding point to provide assistance.

Please note that large electric wheelchairs can sometimes struggle to get on our ride but we do have our own manual wheelchair which you can transfer into if you are able.

Due to the limited space of our galleries and the use of a ride, we are unable to cater for mobility scooters. If you are able to walk there is a lift to use to get into the centre and all of our galleries are flat. If not, we also have a wheelchair you can transfer into.

There is full wheelchair access throughout the rest of galleries at JORVIK Viking Centre.

To access our gift shop at the end of your visit, you will need to go back up in the lift then leave through our admissions doors, re-entering the shop through the external door to the right as you exit the admissions area.

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Admissions and shop access

Our admissions and shop areas are both accessed from street level and our admissions doors are always open to allow easy access for wheelchair users and pushchairs.

Max Card holders receive free admission for up to 2 adults and 2 children. Click here to find out how to redeem your Max Card discount when booking online.

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Accessible toilets

There is one standard accessible toilet in the first gallery of the attraction to the right as you exit the lift. A radar key can be obtained from the member of staff stewarding in that room. This toilet has: a right hand transfer space; support rails next to the toilet; emergency pull cord; and accessible height sink with lever taps.

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Guide and Assistance dogs

Guide and assistance dogs are welcome at the JORVIK Viking Centre and can accompany visitors onto the ride if wished. Dog bowls are available in the Admissions area.

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Visitors with Autism

A visual story is available to download here as a pre visit guide to what a typical visit should be like and what you will encounter. These are also available on request from our reservations department either by email or a printed version can be posted out to you.

Download our visual story here
We have had to adapt our experience to achieve social distancing, so this visual story is not currently fully accurate. We are working hard to update it as soon as we can.

JORVIK Viking Centre operates a sticker system for visitors with autism should you wish to participate. If you are wearing a red sticker it shows you do not wish to be approached, a yellow sticker means you would like staff to answer questions when asked, green or no sticker means you are happy to be approached and spoken to. Please request one of these at admissions if this will benefit your visit.

Sensory bags are usually available at all our admissions desks, however, due to Covid-19, they are currently unavailable.

JORVIK also uses the Blue Assist system to help visitors have the best experience possible at JORVIK. Find out more about this here

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Visitors who are blind or have visual impairments

There is an audio descriptive version of the commentary available on our ride experience. This describes, in full, your journey around the Viking city.

Our Interactive Vikings are positioned throughout the centre to offer further information and assistance if required.

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Visitors who are deaf or have hearing impairments

Our ride is fitted with a hearing loop on all capsules. There is also an audio descriptive version of the commentary on the ride.

We have a hearing loop fitted at our staffed areas of the galleries, where our interactive team are available to give you further information about the Viking-Age.

Video interpretation is subtitled in our galleries.

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Visitors who have asthma

Our ride experience includes several authentic Viking smells. If you have asthma and think you may be sensitive to the smells, please inform a member of staff when you board the ride or when you book so that we can monitor your ride capsule whilst you are on the ride experience.

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OTHER FACILITIES FOR VISITORS WITH ACCESS REQUIREMENTS

Seating is available in some of the galleries and stools can be provided. The ride is seated throughout.

We do not have a designated quiet area at JORVIK but if you do need to leave for any reason then you can. Your ticket is valid for 12 months so you can use this to return, but due to our social distancing and safety procedures, you would need to pre-book onto a time-slot.

Visitors with anosmia or a reduced sense of smell may find the JORVIK smells key on our Visual Story Map useful.

Access information for visitors with young children

There is no admissions charge for visitors under 5 years old and pushchairs can be brought into the Centre and access the galleries using the lift.

There is a pushchair store to the right of the lift as you exit it if you wish to store pushchairs.

Pushchairs will not fit on our ride, so will have to be stored for this part of the visit, but pushchairs can be collected at the end of your visit. Booster seats and lanterns are available for small children using the ride.

Lanterns can be provided at caps on for anyone who is wary of boarding the ride due to it being slightly darker than the rest of the centre.

Our baby changing facilities are located in the accessible toilet. You will need to ask a member of staff for the key.

Breast feeding is welcome in our attraction.

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Access provision for Groups

Information about our Group bookings can be found here but please contact our Reservations Team on 01904 615505 if you wish to discuss any additional access needs that members of your group may have.

The JORVIK Group aims to continually improve our facilities and access. If you have any feedback on how we could improve our access offer then please email us at access@yorkat.co.uk

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