Explore the Jorvik Group
Explore the Jorvik Group
Please note that these safety procedures may change according to government guidance and as the situation progresses.
We will restrict the number of people in JORVIK at any given time, including staff, to make sure that each group (household/family/friends) can remain at least 2 metres from the next group at all times.
To help us manage this, we will extend our opening hours and all visitors must pre-book their tickets for a given timeslot.
Pre-book your tickets online (phone bookings will also be available when our offices are back open). Don’t forget to buy your guidebook and souvenir Viking coin in advance too – this option will pop up when you buy your tickets.
Please don’t bring any large bags to JORVIK (maximum size is 38cm x 30cm). This is for both security reasons and to help us socially distance groups within the attraction. We don’t have any bag storage facilities at JORVIK, but we recommend using Yorbag on High Petergate.
We are proud of our accessibility provision at JORVIK, and we want to make sure we continue to offer an excellent experience for all visitors with additional needs. In fact, we recently won the Accessible and Inclusive Tourism Award at the Visit York Awards.
We have always asked wheelchair users to book in advance, because we are only able to accommodate one wheelchair user at a time in the attraction for fire safety reasons. If you or someone in your party will be visiting in a wheelchair, please do call in advance to book your timeslot (our phone lines are currently closed but will re-open as soon as our staff are back in the office). This will help us make sure we can safely distance your group from others during your visit. You will be assisted by a staff member during your visit, who will be wearing PPE.
We also intend to have specific timeslots set aside for visitors with additional needs, probably towards the end of opening hours each day. We will add more details about these when we can.
You can find out more about our other accessibility provisions here.
We will ask visitors to arrive just on time for their timeslot, to reduce the amount of time they are waiting in the queue.
We will have two queues. In both, visitors will be asked to remain 2 metres from the next group at all times. This will be clearly stated on signposts, and with stickers on the ground. Our friendly staff will be available to assist and answer questions.
The first queue will be for visitors who have pre-booked their tickets. It will run down the outside of the JORVIK Viking Centre building, and along the passage between JORVIK and St Mary’s Church, allowing visitors to stay away from other pedestrians in the Coppergate Centre. Visitors in this queue will be gradually admitted to JORVIK at their timeslot, retaining social distancing at all times.
The second queue will be a ‘standby queue’ for visitors who have not pre-booked their tickets. It will be on the other side of the street, by Patisserie Valerie and Boots. Visitors in this queue can go to the website to check available timeslots, book tickets and then join the first queue, or wait for any last minute cancellations. We are not able to guarantee entry to visitors who wait for cancellations, and we strongly recommend that all visitors pre-book their tickets.
If you are able to take a timeslot that was cancelled at the last minute, we will be able to take payment by card or cash but we urge you to pay by card to reduce cash handling.
There is a one-way flow for visitors inside JORVIK Viking Centre.
Hand-gel dispensers are available throughout JORVIK and all visitors should feel free to use them whenever they need to. The only surfaces you might need to touch in JORVIK are the handrails and a single touch on the touchscreen on our ride experience time capsules, and there is hand-gel available when you get on and when you get off the ride (see below for other safety policies for the ride experience).
In our toilets, we have installed touchless taps.
It might be unusual to see a Viking in a face mask and gloves, but the safety of our staff and guests will be paramount. Staff members who will be closer to visitors will be wearing PPE.
We have a full hygiene policy that will be strictly followed by all staff to ensure the highest standards of cleanliness throughout the attraction.
If you have pre-booked your tickets, you will likely be able to immediately start your JORVIK experience.
If you need to interact with the staff member on the admissions desk, they will call you forward. There is a high plastic screen between you and the staff member, with a small gap at the bottom through which items can be passed. Please do ask the admissions staff member if you have any queries or concerns – they are there to help!
As you enter, a thermal camera will detect if any visitor has a raised temperature. The camera will be monitored by the staff member on the admissions desk, who will call you over if required.
You will be asked to queue down one flight of stairs, with 2 metres between you and the next group. This will be clearly marked with floor stickers.
The queue will progress down to the first area of JORVIK – Discover Coppergate. Here, a Viking staff member will ask you to stand around the edges of the room at 2 metre intervals from other groups. The Viking will deliver a talk about the amazing archaeological investigation that uncovered the city of Jorvik.
You will then wait to embark on our ride experience.
Each visitor group will be invited onto a time capsule. The handrails, touch screens and seats of these capsules are cleaned between every use by our team. Different visitor groups will be put on separate time capsules.
Staff members wearing PPE will need to move the handrail when you get on and get off the ride, but will remain as far as possible from you, and will be regularly hand-sanitising.
You may need to touch the handrail when you get on and off the ride, and you may choose to use the touch screen to choose the language option for the ride experience (one touch). Hand-gel will be available when you get on and when you get off the ride.
The time capsules will take you around a reconstruction of Viking-age York. The capsules remain 2 metres from eachother at all times.
When you disembark the ride experience, you will enter our artefact galleries. There will be a one-way route around the galleries clearly marked by footprint stickers on the floor. Visitors will be asked to remain 2 metres from the group in front at all times.
During your walk around the galleries, Viking staff will tell you about many fascinating aspects of Norse life and culture, drawing your attention to the remarkable finds you will see in the artefact cases. They will deliver these talks from a safe distance at all times.
After the artefact galleries, you will exit JORVIK via our gift shop. Visitor numbers in the shop will be restricted, for a safe browsing experience. Visitors will be asked to listen to guidance from staff members for when they can enter the shop.
Throughout your JORVIK experience, you will meet several of our friendly staff. All our staff will be trained to uphold our safety procedures, and will be happy to answer any questions or note any suggestions you have.
We will ask all visitors to be considerate of eachother and of our staff.
If you have any queries in advance of your visit, please do not hesitate to email us on email@example.com.