FAQs | JORVIK Viking Centre

Explore the Jorvik Group

Accessibility

In this section

 

Q: How do I book tickets?

A: You can either book tickets online through our booking platform or you can call the Reservations team on 01904 615505.

Q: How long will my visit last?

A: We recommend at least 1 hour so that you have the opportunity to explore both our ride experience and our gallery spaces. However, depending on your level of interest and how deeply you want to delve into exploring the impact of the Vikings on York your visit can last as long as you wish.

Q: What is the best way to get to JORVIK?

A: You can visit JORVIK by numerous methods of transport including car, bus and train. Directions to JORVIK can be found on our Finding Us page.

Q: What age groups is JORVIK suitable for?

A: JORVIK is suitable for all ages but we recommend that to get the most out of your visit, children should be aged upwards of 5. We do not charge for under 5s.

Q: I previously visited and wish to return to JORVIK with my 12-month free return. Can I book a specific timeslot?

A: Yes you can. Call our Reservations team on 01904 615505 to book your Fast Track slot for just £2. Alternatively you are welcome to email the Reservations team (groups@yorkat.co.uk) with a contact phone number so that you can be called back to arrange your return visit.

Q: I’ve already booked my tickets to visit JORVIK but I now wish to add extra tickets to my booking. How can I do this?

A: Booking additional tickets to an already completed order is possible by ringing our Reservations team on 01904 615505.

Q: My child is a Blue Peter badge holder. Can I book their tickets in advance?

A: Unfortunately, we cannot book a Blue Peter badge holder in advance as proof of eligibility must be presented to our staff at the time of entry and processed through our general admission tills.

Q: I have a voucher/discount for JORVIK tickets. Can I book tickets in advance using my voucher/discount?

A: Unfortunately all discounted entries for JORVIK must be paid for on arrival. This is because all proof of eligibility must be presented to our staff at the time of entry and processed through our general admission tills.

Q: A member of our group is a wheelchair user. Can we pay for tickets on arrival?

A: Visits to JORVIK including wheelchair users must be booked in advance. As most of the attraction is underground, wheelchair access to the JORVIK Viking Centre is restricted to one wheelchair user in the building at any one time. Please note, we are unable to offer online bookings for wheelchair and mobility scooter users at this time, please contact our Reservations team directly on 01904 615505 to arrange your visit.

Q: Can I purchase tickets as a gift?

A: Yes, this is possible but unfortunately not through our online booking system. Please call our Reservations team on 01904 615505 to discuss booking options for gift purchases.

Q: If I have additional questions, how can I get in touch with you?

A: You can call our Reservations team on 01904 615505. They are open from 9am until 5pm every day to answer any queries. You can also get in touch via email to jorvik@yorkat.co.uk where your query will be directed to the right department. You can also contact us on social media through Facebook and Twitter.