FAQs during closure

Due to the recent Government restrictions on movement relating to COVID-19, York Archaeological Trust, including the JORVIK Group of Attractions, is temporarily closed until further notice.

This applies to JORVIK Viking Centre, Barley Hall, DIG: An Archaeological Adventure, the Richard III Experience and the Henry VII Experience.

The health and wellbeing of our staff, volunteers and visitors is our number one priority and so have decided this action is the best step to take at this moment to help reduce the spread of this virus. We will do all that we can to keep you updated on the situation through our website and social media channels.

On this page we have listed answers to questions you may have during this time.

Thank you for your cooperation and we apologise for any inconvenience, but we are sure you appreciate that we want to continue to ensure the safety of our stakeholders. We look forward to working with you and welcoming you back to our visitor attractions as soon as possible, and hope that you and your family stay well during this difficult time.

I have a booking for one or more of the attractions in the next few weeks. What should I do?

We have contacted as many people as possible regarding bookings until the end of June. Due to new restrictions on travel, our reservations team are no longer able to service our phone and email booking lines. If we had not reached you yet, you can:

• Change your booking online, if you set up an online account when you originally booked. Booking slots currently open again from 1st July (though this may change in line with government advice). You are not able to request a refund using our online system.
• If you change your booking to a date after 1st July, and we are still closed then, we will contact you when we are able to access our phone and email lines again, as below.
• If you haven’t got an online account, we will contact you when we are able to access our phone and email lines again. We will offer you the opportunity to change your booking, or we can give you a refund. We will need to speak to you to process a refund, because card details are not stored in our system for security reasons.

I have an urgent query, how can I contact the JORVIK Group of Attractions?

Please email jorvikgroup@yorkat.co.uk and if your query is urgent, one of our team will respond as soon as they can. If your query is not urgent,  it may be some time before we are able to reply.

How can I support York Archaeological Trust?

We are owned by York Archaeological Trust, an educational charity with a mission of ‘Building Better Lives Through Heritage’. If you would like to show your support and offer a donation to York Archaeological Trust to help assist us during this difficult time it would be appreciated enormously. Please donate online here (via Now Donate, a site for charity fundraising), or email enquiries@yorkat.co.uk.

Where can I find more information about touring exhibitions?

You can read more about our touring exhibition offer here. If you need further assistance, you can submit your query to jorvikgroup@yorkat.co.uk. We will respond at the earliest opportunity, but be aware that there may be a delay of several weeks before the relevant department can respond.