Frequently Asked Questions Relating to Covid Closure

On this page we have listed answers to questions you may have during this time.

Which attractions are open?

The JORVIK Group of attractions have re-opened.

When we re-open we will have social distancing and safety policies in place to make sure visits are safe and enjoyable for all our visitors and staff, including reducing the number of people in the attraction, ensuring social distancing and extra hygiene precautions. You can read more about these new policies here for JORVIK Viking Centre, here for Barley Hall and here for DIG: An Archaeological Adventure.

We are only accepting visitors who have booked in advance online or by calling 01904 615505.

I had a booking for one or more of the attractions when they were closed. What should I do?

We have contacted as many people as possible regarding bookings. If we had not reached you yet, you can:

• Change your booking online, if you set up an online account when you originally booked.
• Call 01904 615505 or email our reservations team on groups@yorkat.co.uk to rearrange your visit.

I had visited previously and wanted to make use of the 12 months’ free entry. Will this be extended?

Yes, if you still have your receipt we will be extending the period for which you can get free entry by 6 months.

I have an urgent query, how can I contact the JORVIK Group of Attractions?

Please email groups@yorkat.co.uk and if your query is urgent, one of our team will respond as soon as they can. If your query is not urgent,  it may be some time before we are able to reply.

How can I support York Archaeological Trust?

The coronavirus crisis is causing unpredictable and significant concerns for JORVIK Viking Centre, our sister attractions and York Archaeological Trust as a whole. Our staff and visitors’ safety is our top priority. However, making our attractions safe has incurred unexpected costs, and combined with the severe ticket income loss, our future plans are under threat.

Find out more about how you can help.

How can I make a booking for private hire of JORVIK Viking Centre or Barley Hall?

If you have a booking enquiry, please email eventsandhospitality@yorkat.co.uk they will reply as soon as possible. If you have an urgent query, please email groups@yorkat.co.uk

Can I still apply to volunteer?

We usually welcome new volunteer involvement via set intake periods each year. These offer an opportunity to join the team in the company of other new volunteers as well as lots of training and support along the way.

We are welcoming applications for our Winter 2022 Volunteer Intake from 6th December 2021 to 6th January 2022. You can find out more here.

Can I still apply to undertake a placement?

Our placement program is currently on hold until Spring 2022. Opportunities will be advertised on our Placements page and through our mailing list when they are available.

I have a research question relating to your attractions / the Vikings – who can I contact?

Please submit your question to groups@yorkat.co.uk We will respond at the earliest opportunity, but be aware that there may be a delay of several weeks before the relevant department can respond.